Tiger Center is a class enrollment system that was developed by students at RIT (Rochester Institute of Technology) as an alternative to Student Information System (SIS). Features such as class search, schedule, grades, academics are also a part of Tiger center web application.
The Student IT office (SITO) at RIT has recruited me as a part-time web designer (UX) to re-design the whole application since the current design had a significant learning curve which involved in getting even the most fundamental task accomplished.
Since the fundamental feature of Tiger Center is to facilitate the enrollment into classes, each of the users were given a high-level goal of planning to enroll into a class during the contextual inquiry. During the contextual inquiry of first-time Tiger Center users, we observed that there was a significant learning curve involved in getting even the most fundamental task accomplished. Overall, the users found the interface to be visually appealing but unintuitive. For example, users searched for keywords such as “enroll” or “add class” when looking to enroll into classes. As a result, they made assumptions about the function of certain controls on the interface and were surprised when the system did not react as expected. A survey was also conducted later and further analyzed before starting the actual wireframes. Based on the results of the survey and contextual inquiry process, the wireframes were sketched. Every steps was keenly scrutinized to make sure that there could be no flaws for the next version. Post wire framing process, the UI designs are still in the implementation phase using Photoshop cc and Illustrator cc. The initial prototype was built using the Invison web application, to test with the students in the future.